Membership Terms and Conditions.

Membership Terms and Conditions

These Membership Terms and Conditions are the basis of the contract through which the Institution of Railway Operators (IRO) will deliver a service to you and as an IRO member.

1. Membership

1.1. Membership of the IRO is open to individuals and is personal to each IRO member.
1.2. Applications for membership will be considered by the IRO who has the right to refuse applications.
1.3. The IRO has different levels of membership and the current levels of membership are detailed on the IRO website www.railwayoperators/membership/about-levels.
1.4. Members agree to pay an annual subscription fee for every year of membership of the Institution. Membership fees vary depending on the level and type of membership. The current annual subscription fees are detailed on the IRO website www.railwayoperators/membership/about-levels. Annual subscriptions can be paid in advance.
1.5. Your membership start date is specified as your date of your application to become a member of the IRO. However, your individual membership begins when your application has been reviewed, your membership fees have been paid and your welcome pack has been sent to you.
1.6. All information provided by you to us must be true and accurate at the point of applying. In the event of a change of circumstances such as moving jobs, change of contact details you must notify the IRO, by updating the information on your personal area on the IRO website, by phone, email or in writing so that our records are up to date.
1.7. Membership is not transferable and non-refundable.
1.8. Members are expected to conduct themselves in a professional manner and to treat each other with courtesy.
1.9. Members are expected to promote the objectives of the Institution.
1.10. Members have the right to attend and vote at the Annual General Meeting (AGM). Members will be notified of the AGM and matters to be discussed in advance.
1.11. Members agree to be bound by the IRO Membership Terms and Conditions.

2. Membership Benefits

2.1. Membership benefits may vary according to the level of individual membership.
2.2. IRO members receive a range of benefits which are detailed on the IRO website www.railwayoperators/membership.
2.3. The IRO reserves the right to change the benefits that apply to IRO membership at any time without prior notice.

3. Membership Upgrade

3.1. Members may apply to upgrade their membership at any time
3.2. Membership upgrade applications are to be submitted in accordance with the upgrade process detailed on the IRO website www.railwayoperators.co.uk/membership/upgrade-your-membership/
3.3. Members agree to pay the membership upgrade administration fee which is payable when the upgrade has been awarded. The current annual subscription fees are detailed on the IRO website www.railwayoperators.co.uk/membership/upgrade-your-membership/

4. Membership Payments, Renewals and Cancellations Renewal

4.1. Membership renewal occurs bi-annually in May and November and your personal membership record and membership card will indicate your membership renewal date.
4.2. As a member of the Institution, it is your responsibility to advise the Institution of your intention not to renew. Subscription payments not received within one month of becoming due will result in the membership being considered lapsed and all services may be suspended pending payment.
4.3. Lapsed membership may incur additional re-joining fees.
4.4. Membership charges will continue to accrue, until resignation is received in writing, subject to the cancellation procedure outlined below.
4.5. To cancel your membership, you will need to notify us in writing stating a reason which will be recorded for internal use only. Refunds will not be given for cancelled memberships.
4.6. Membership can only be cancelled after payment of all subscriptions, or any other sums of money due, including any subscription for the current year.
4.7. On cancellation of membership, all certificates of membership must be returned and the use of the Institution post-nominal letters must cease.

5. Terminating Membership

5.1. The IRO reserves the right to withdraw membership or to prevent any member from renewing membership if the member puts the Institute into disrepute.
5.2. The IRO reserves the right to withdraw membership if the member is deemed to have misused the membership privileges.
5.3. If a member is found to have contravened the IRO terms and conditions membership may be terminated by the Institution without prior warning.

6. IRO Privacy Policy

The Institution of Railway Operators (IRO) has always taken great care to protect members’ data and is an organisation that has always been run with its members at its heart. As a result data protection has never been just about complying with the law, data protection has always been about keeping personal data safe and being fair in how it works with individuals and the IRO will continue to operate this way in accordance with the IRO Privacy Policy

Details about the collection and use of your personal data can be found in the Privacy Notice section of this website

7. Variation of Terms & Conditions

These terms and conditions may be revised from time to time. If they are revised, we will post or email the revised version to you. It will be your responsibility to keep up-to date with all such changes and your continued membership shall be deemed acceptance of any changes to these terms and conditions.