The Passenger Transport Operations Manager apprenticeship is ideal for participants who would like to learn how to provide a high quality, accessible, safe, and modern transport service.

Learners are required to have a detailed understanding of the operational transport service, its targets and obligations, its infrastructure, and its assets. Their role may involve financial and budget responsibilities, day-to-day operational management of a passenger transport environment, compliance and quality checks and people management.

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Requirements for study:

  • 20% of contracted time spent in off-the-job training
  • Maths and English Functional Skills Level 2 (or equivalent) by completion of apprenticeship
  • 12-month programme

How the Apprenticeship Works:

  • Compulsory attendance at approx. 15 face-to-face teaching days
  • Specialist tutors with rail and management expertise
  • Monthly coaching phone calls
  • Access to online learning materials
  • Compulsory webinars for further learning and behavioural development
  • High proportion of this apprenticeship is through work-based journey log portfolio
  • Preparation for EPA (End Point Assessment) workshop

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Course Content Includes:

  • Introduction to rail
  • Quality in a High Performing Railway
  • Introduction to Personal and Professional Development
  • Introduction to Compliance, Safety & Risk
  • Customer & Stakeholder delivery in rail
  • Management skills on the railway
  • Introductory Work based Project
  • Managing a Team to Achieve results
  • Incident & Emergency Management
  • Business & Information Management
  • Building Stakeholder Relationships using effective communication

For more information click the following links below:

L5 - Operations or Departmental Manager

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All apprenticeship applications must be made through the employer organisation and their selection processes. Places on apprenticeships depend on there being a suitable course and the availability of levy funding.

Contact Tina Morris on 07958 610202, knowledge@railwayoperators.co.uk or 03333 440523 ext. 209.