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  • Wed, 28 Jan 2015, 17:45-20:00
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  • Transport for Greater Manchester, 2 Piccadilly Place, Manchester, M1 3BG

IRO Area

Event Details


Guy Dangerfield, Passenger Issues Manager, Passenger Focus.


Guy Dangerfield has been with Passenger Focus and its predecessor organisation since 1998 and leads the watchdog’s work to improve the management of disruption to rail services and reduce the impact of engineering work on passengers.  Guy is also involved in work to highlight the role of ‘right time’ train performance in passenger satisfaction, on efforts to improve rail fares and ticketing and to ensure that passengers are at the heart of key priorities for Control Period 6.  He is involved in Passenger Focus’s input to franchise replacement and direct awards and its efforts to improve the transparency of train performance information.  He has been responsible for various Passenger Focus research publications.

 Please note that the refreshments will be provided at this event however, the venue will be confirmed in due course.

CPD Topics Covered:

Added on the website on January 28, 2015