- Tue, 9 Feb 2016, 17:30-19:30
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- Scotrail offices, Atrium Court, 50 Waterloo Street , Glasgow, G2 6HQ
Please arrive at 17:30 for 18:00 start.
The social media have revolutionised how we relate to each other, and reputations are at risk if real-time service-providers do not heed what is being said about them on Facebook and Twitter. Dr Jim Hamill trained up the ScotRail social media team, and here he tells us how our profession might make best use of these new means of communication to retain and enhance customer confidence.
There is no charge for this event but booking through the CILT office in Corby is required. Quote booking code SR0372.
This event has been organised by CILT and IRO members are welcome to attend. Please visit: www.ciltuk.org.uk/ContactUs.aspx
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